One of the common issues we get is people have one of our Power Watchdogs – whether they have the EPO (emergency power off) unit with the dog’s face that lights up white or red, or they have the base model that has the green LED lights – and they download the wrong app. Because we have two different versions, we have two different apps. They are not compatible with each other.

If you do have the EPO unit you will need to download the app with the black dog’s face with the red accents in the icon.

If you have the base model unit you will need to download the app with the red dog’s face on a white background.